SimplyK9 SimplyK9 SimplyK9 SimplyK9
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VAT No. 890055914

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Go to the Home page View what's in your Shopping Cart and/or go to the Checkout Click here if you need to Contact Us
 

 



TERMS AND CONDITIONS

About Us
Simplyk9 is completely dedicated to your total satisfaction. We only offer the best to you and your pets along with a personal and efficient service. Your opinions are important to us so if you have any suggestions or comments to make, please contact us. Rest assured that your correspondance to us will be appreciated and will remain strictly confidential.

Making A Purchase
Making a purchase could not be easier. Just browse our online shop, click on Add to Cart or buy it now link to add any items that you wish to buy to your shopping cart. To amend, review or remove items in/from your cart click on any view cart / check out link to view your basket - you can always come back and shop some more before paying. After you have finished your selections, click on "Go to Payments" in your cart, where you will be asked for details that we need to complete you order. You can safely use your Credit Card/Switch Cards online via our SECURE server OR you can fill in our Order Form print off and post the ORDER FORM with a cheque or your Card details. We accept Visa, MasterCard, Switch and Solo. Note: the pages that collect your personal details and payment details are on secure servers.

Shipping
In most cases orders are shipped the next working day. Where this is not possuble we aim to ship all orders within 7 working days unless otherwise stated in the product information. For more information on shipping click here

Upon Receipt of Your Goods
When your order arrives YOU MUST check that you have received the items you ordered. If there is any discrepancy between your order and the items delivered YOU MUST inform us via our
Contact Form within 7days of receipt.

Returns
All products supplied by SimplyK9 have been carefully selected and manufactured to a high standard. In the unlikely event of receiving faulty goods, you can return them to us. We will check them and if they prove to be faulty we will refund your return postage costs and send you a replacement. If the item is not faulty we will return it to you without refunding your postage costs. We may also charge you the cost of shipping the non-faulty item to you, at our own discretion. This does not affect your statutory rights.

If upon receipt of your goods you decide you do not want them you can return them to us within 7 days of your receipt of your order. In these circumstances, returned goods must be unused, in the original packaging, in a clean and resaleable condition. You must return goods to us by either Recorded or Special Delivery. Upon receipt we will refund the product price paid (we do not refund shipping costs).

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS UNDER THE DISTANCE SELLING REGULATIONS.

All returns must, in the first instance, be notified to us within 7 days using our Contact Form.

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